1. Warranty and Guarantee

The warranty period for e-bikes is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.

After the warranty period, the customer has to pay replacement parts and shipping fees. The bikes we sell are factory-new regular products; all aspects are the same as the original parts.

To facilitate customers to solve the problem of accessories quickly, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.

*Please kindly note: Used e-bikes modified e-bikes are not covered by the warranty.

2. Warranty Coverage

One of the following conditions does NOT qualify for warranty:

1）Failure caused by the user's failure to use, maintain, and adjust according to the "Instruction Manual."
2）Users disassemble, repair, and modify themselves, and failures caused by non-compliance with the rules of use.
3）Failure caused by improper use or storage by the user or accident.
4）The cost of going to other repair shops for repairs without consent.
5）Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
6） Please contact us and obtain our written approval before returning any item. Any products returned without acceptance will not be refunded.
7）Consumable parts are not warranted, including tires, saddles, plastic parts, brakes, brake rotors, brake pads, brake lines, surface scratches, etc.

3. How do you apply for a warranty?

Step 1: Take a picture/short video of your question.

Step 2: Send a short description of the problem, pictures or videos of the issue, order number, and purchase platform to service@boomebike.com.

Step 3: We'll diagnose your problem, and if it's clear what's wrong, we'll provide a solution.

Step 4: When it comes to issues that can't be diagnosed in the first place, we will send you the troubleshooting files. You must detect according to our method and provide the corresponding videos or pictures. We will give a solution after receiving the detection videos or photographs.

Step 5: We will verify your order information and delivery address and reissue the accessories.